Cookie Policy
Last Updated: January 15, 2025
We're being straight with you here. Our website uses cookies and similar tracking technologies to help things run smoothly and give you a better experience when you visit sparklyon.com.
This policy explains what we track, why we do it, and how you can control what happens with your data. No hidden surprises — just the facts about how we handle your information when you're using our financial workflow tools.
What Are Cookies Anyway?
Cookies are small text files that get stored on your device when you visit a website. They're not programs and can't carry viruses — think of them more like digital sticky notes that help websites remember who you are and what you were doing.
When you come back to sparklyon.com, these files help us recognize your browser and remember your preferences. Some stick around for a single session, others might stay on your device for months or even years depending on their purpose.
And honestly? Most websites use them. They've become standard practice for making the web work the way people expect it to.
The Tracking Technologies We Use
We use several different types of tracking on our platform. Here's the breakdown:
Essential Cookies
These are the non-negotiables. They keep our platform functional and secure. Without them, basic features like logging in, navigating between pages, or accessing secure areas just wouldn't work. You can't opt out of these because they're critical to the service.
Functional Cookies
These remember your choices — like language preferences, display settings, or customized dashboard layouts. They make your experience more personal without tracking what you do elsewhere on the internet.
Analytics Cookies
We use these to understand how people interact with our platform. Which features get used most? Where do people get confused? This data helps us improve the service, but the information is aggregated and anonymized.
Performance Cookies
These track loading times, error rates, and technical performance. They help us spot issues quickly so we can fix things before they become bigger problems for our users.
Why We Track This Information
Look, we're not collecting data just for the sake of it. Everything we track serves a specific purpose related to making SparklyOn work better for financial teams in Vietnam and beyond.
Security and Authentication
We need to verify that you are who you say you are. Session cookies keep you logged in securely as you move between different sections of your financial dashboard. They expire when you close your browser or log out.
Service Improvement
Analytics help us spot patterns. If everyone's struggling with a particular workflow step, that's a sign we need to redesign it. If a feature never gets used, maybe it's not solving the problem we thought it would.
Technical Troubleshooting
When something breaks, performance data helps us figure out what went wrong and where. Was it a server issue? A browser compatibility problem? This information speeds up our response time.
User Experience Personalization
Functional cookies remember things like your dashboard layout preferences or notification settings. Small stuff, but it saves you from reconfiguring everything each time you log in.
How to Manage Your Cookie Preferences
You're in control here. Most browsers let you block or delete cookies through their settings menu. Just know that refusing certain types might affect how well the platform works for you.
If you block essential cookies, some core features simply won't function. But you can usually control the optional ones without breaking anything important.
Here's where to find cookie settings in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Each browser handles things a bit differently, so you might need to poke around in the settings to find exactly what you're looking for. Most have help documentation if you get stuck.
Third-Party Tracking
We work with some external service providers who might set their own cookies when you use sparklyon.com. This includes analytics platforms and infrastructure providers that help us deliver our service.
These third parties have their own privacy policies that govern how they collect and use data. We only work with providers who meet reasonable data protection standards, but you should review their policies if you want the complete picture.
We don't sell your data to third parties or allow advertising networks to track you through our platform. That's not our business model.
Data Retention
Session Cookies
These expire when you close your browser or log out. They don't stick around after your session ends.
Persistent Cookies
These stay on your device for a set period — anywhere from a few days to a couple of years depending on their function. They get deleted automatically when they expire, or you can remove them manually through your browser settings.
Analytics Data
Aggregated usage data typically gets retained for 24 months to help us track trends and improvements over time. Individual session data is anonymized within 90 days.
You can request deletion of your data at any time by contacting us directly. We'll process these requests in line with applicable data protection regulations.
Updates to This Policy
Technology changes. Regulations change. Our practices might change too as we add new features or respond to legal requirements.
When we make significant updates to how we handle cookies and tracking, we'll update this policy and note the revision date at the top. For major changes, we might send you a notification through the platform or via email.
We recommend checking back occasionally to stay informed about our current practices. The date at the top tells you when we last modified anything.
Questions or Concerns?
If something in this policy isn't clear, or if you have specific questions about how we handle your data, reach out to us. We're happy to explain things in more detail.
- Email: help@sparklyon.com
- Phone: +84 778 800 265
- Address: 11 Chu Văn An, Phường 1, Bảo Lộc, Lâm Đồng, Vietnam
We typically respond to privacy inquiries within 48 hours during business days.