Privacy Policy
At SparklyOn, we handle your information with care and transparency. This policy explains what we collect, why we need it, and how we protect it.
We're based in Vietnam and follow local regulations. But we also believe privacy shouldn't be complicated — so we've written this in plain terms.
Information We Collect
When you work with us or visit our site, we collect different types of information depending on what you're doing.
Information You Give Us Directly
This includes anything you share when filling out forms, reaching out via email, or signing up for our services:
- Your name and business details
- Email address and phone number
- Company information and role
- Financial workflow details you share with us
- Payment information (processed securely through third parties)
Information We Collect Automatically
Like most websites, we automatically gather some technical data when you visit:
- IP address and general location
- Browser type and device information
- Pages you visit and how long you stay
- Where you came from (referral source)
Information from Third Parties
Sometimes we receive data from partners or public sources — like business directories or professional networks. We only use this if it helps us serve you better.
How We Use Your Information
We're not in the business of selling data. Everything we collect serves a practical purpose.
- Providing our services: To optimize your financial workflows and deliver what you've hired us for
- Communication: Responding to inquiries, sending updates, and keeping you informed
- Improvement: Understanding how people use our site so we can make it better
- Security: Detecting fraud, protecting accounts, and keeping systems secure
- Legal obligations: Complying with Vietnamese regulations and legitimate legal requirements
Marketing Communications: We might send occasional emails about our services or useful resources. You can unsubscribe anytime — no hard feelings.
How We Share Your Information
We don't hand out your data casually. Here's when sharing happens:
Service Providers
We work with trusted partners who help us run our business — hosting providers, payment processors, email services. They only access what's necessary and are bound by confidentiality agreements.
Legal Requirements
If Vietnamese authorities or courts require disclosure, we'll comply. We'll also share information if necessary to protect our rights or prevent harm.
Business Transfers
If SparklyOn is acquired or merged with another company, your information would transfer as part of that transaction. We'd notify you beforehand.
With Your Consent
Beyond these scenarios, we'll ask your permission before sharing anything.
Data Storage and Security
Your information lives on secure servers. We use industry-standard encryption, access controls, and regular security audits.
That said — no system is completely bulletproof. We take reasonable precautions, but we can't guarantee absolute security. If a breach occurs, we'll notify affected users promptly.
Where Your Data Lives
Our primary servers are located in Vietnam. Some third-party services we use might store data elsewhere, but always with adequate protections in place.
How Long We Keep Your Data
We retain information as long as necessary for the purposes outlined here — typically while you're an active client and for several years afterward for legal and business reasons.
- Active client data: Duration of service plus seven years
- Inquiry data: Three years unless you request earlier deletion
- Website analytics: Two years
Your Rights
This is your information. You have control over it.
Access and Correction
You can request a copy of what we have on file and ask us to correct anything inaccurate. Email us at help@sparklyon.com and we'll respond within 15 business days.
Deletion
Want us to delete your data? We'll honor that request unless we're legally required to keep it (like for tax purposes). Some information might remain in backups for a limited time.
Restriction and Objection
You can ask us to limit how we use your information or object to certain processing activities. We'll accommodate reasonable requests.
Data Portability
Need your data in a portable format? We can provide structured exports in common file types.
Withdraw Consent
If we're processing your data based on consent, you can withdraw it anytime. This won't affect any processing that happened before withdrawal.
Cookies and Tracking
We use cookies — small files stored on your device that help our site function properly.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Blocking them might affect how our site works, though.
Third-Party Links
Our site might link to external websites. Once you leave sparklyon.com, this privacy policy no longer applies. We're not responsible for how other sites handle your information.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered such data, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent site notice.
The "Last Updated" date at the top shows when the most recent changes took effect.
Vietnamese Privacy Regulations
We comply with Vietnam's cybersecurity and data protection laws. This includes proper handling of personal data, security measures, and respecting user rights as outlined in relevant legislation.
Vietnamese users have specific rights under local law, and we honor those alongside the rights described throughout this policy.
Questions or Concerns?
If something here doesn't make sense, or if you want to exercise any of your rights, reach out to us.
11 Chu Văn An, Phường 1, Bảo Lộc, Lâm Đồng, Vietnam